We want every bottle to arrive right. If something is wrong, contact us at (845) 282-8088 or alan@cuvee.wine with your order number and we will put it right.
Cancellations
You can cancel an order at no charge any time before it has been collected or has left the shop for delivery. The full amount is refunded to the card you paid with.
Damaged, faulty or incorrect items
If a bottle arrives broken or leaking, is not what you ordered, or is faulty (for example, a corked wine), tell us within 7 days of receiving it. Keep the bottle and packaging and, if you can, send a photo. We will replace the item or refund it in full, including any delivery charge for that item.
Change of mind
Because alcohol is a regulated product, sales of sound, correctly supplied bottles are final once they have been collected or delivered, except where the law requires otherwise.
Deliveries we cannot complete
We must see valid government photo ID showing the recipient is 21 or older, and we deliver to residences only. If a delivery cannot be completed for those reasons, or nobody is available to receive it, the order returns to the shop. You can arrange a new delivery or collect it in store; if you would rather cancel, we refund the order less any delivery charge.
How refunds are paid
Refunds go back to the original payment card. We issue them within 2 business days of approving the refund; your bank may take a further 5–10 business days to show it on your statement.
